Get in Touch
Whether you're looking to secure your assets or need technical support, our team is ready to assist you in the digital frontier.
123 Crypto Boulevard, Silicon Valley, CA 94025
secure@lacewallet.com
Security & Support
How does Lace Wallet ensure my crypto assets are secure?
Lace Wallet utilizes a multi-layered security architecture, including hardware-backed encryption and cold storage protocols to protect your digital assets from unauthorized access.
Is my private key ever stored on the Lace Wallet platform?
Zero. Your private keys are generated locally on your device and remain entirely under your control. We never have access to your private keys or seed phrases.
What is the process for recovering my wallet if I lose my seed?
Recovery is based on your 12-word seed phrase. We recommend storing your seed in a secure, offline location. If you lose it, your assets are permanently inaccessible.
Does Lace Wallet support multiple cryptocurrencies?
Yes. Lace Wallet is a multi-currency wallet that supports a wide range of ERC-20 tokens, NFTs, and stablecoins, allowing you to manage your entire portfolio in one place.
How do I set up two-factor authentication for my account?
Go to your account settings and enable 2FA. You can choose between authenticator apps or receive time-based codes via SMS or email for an extra layer of security.